TEXAS CUSTOM PRINT DOES NOT OFFER RETURNS OR REFUNDS ON CUSTOM ORDERS

Texas Custom Print makes fully custom uniforms and apparel. Every order is customized and produced solely for the customer, team or organization. For this reason we cannot offer refunds for your custom orders. 
If there are any issues with your order, please contact us at info@txustomprint.com and we will do our best to make sure you are happy. 

TERMS & CONDITIONS

This is a non-refundable custom order.  

Average order turnaround time depends on the decorating method.

Rushed production turnaround time is available for all methods , but the Rush Production does not start on the date the order is placed, it starts on the day the order is fully paid, and all artwork and or mock ups are approved by customer.

By paying for this order, you are agreeing to our No Refund & No Returns policy.

We encourage our clients to order a custom sample of their designed uniform or custom printed garment ( if available) to inspect the overall look and that it is to their expectation. Once an order has been confirmed and placed without a custom sample, Texas Custom Print is not liable for any dissatisfaction that the customer might experience or portray.

HERE IS WHY WE DO NOT OFFER REFUNDS ON CUSTOM ORDERS

Sizing
Our sizing charts can be requested by email. We encourage you to request the size chart if you are unsure about sizing. (DO NOT ASSUME) We also have size kits available with a deposit. Our products are made to the measurements on our sizing charts with a tolerance of +/-10%. We do not offer refunds or exchanges for items that were ordered in the wrong size. Unless you paid for a sizing kit or received a custom sample – you cannot base sizing off of our free samples we send out.

Colors
The colors on your uniforms and apparel is selected by using the Pantone color code selected in your designs or the closest Pantone color code based on the designs. Pantone colors are always displayed on your artwork. If you require any specific color codes, those must be provided to us. Every color will print a differently on the fabric after printing depending on the GSM, weight and type. For this reason, we do not offer refunds for color issues for shades of color. Only obvious mistakes in color (i.e. Navy instead of Sky Blue) will be eligible for refunds.

Designs & Graphics
The designs we make for you are a general representation of the uniforms and apparel that you’re going to receive. We try our best to match exactly what you see in our designs, but we cannot guarantee it 100%. Things such as placement, sizes of logos and numbers, graphics, outlines and other design specifications must be noted in writing and confirmed in the design template in order for us to reproduce it correctly. For this reason, we do not offer refunds for design issues.

Turnaround Time
Our turnaround time is Decoration Method Specific. Turnaround time is defined as time from order confirmation to ship date. Texas Custom Print is not liable for shipping time. Generally, shipping time is only 3 days but delays with Fedex, DHL and UPS do happen. Turnaround time starts from the moment the designs are confirmed, the sizes/numbers are confirmed, and the payment is made. If any of this stuff is missing, our turnaround time might be prolonged. We can produce uniforms and apparel as quickly as 1 week ( if there is a rush charge applied to your order). Depending on the order size, type of apparel, current production demand and other specifications, there might be factors that make our turnaround time longer for your order. While we understand how important it is to deliver your apparel on time, and we take every measure to fulfill this need, it is impossible for us to guarantee on-time delivery. For this reason, we do not offer refunds for orders that are late. We do refund rush fees if it was a rush production order.

Cancelled Orders
An order is started as soon as a payment is made unless there is a PO or prior agreement with a sales Rep. If an order is asked to be cancelled there will be a cancellation fee which is enforced to recoup our expenses (printing, fabrics, designs, labor, etc). Below is our sunk-cost fee structure based on time that has passed:

1-2 days = 15%. 3 days = 25%. 4 days = 35%. 5-7 days = 50%, 8+ days = 100%.